Message Template


Message Templates allow you to create commonly used messages that can easily be selected to save time sending messages to others. 

Create New Message Template

  • To create a new message template, click on the "Create New" button in the upper right hand corner of the page.
  • Name your template in the Title field
  • Key: the placeholder used to call the "shortcode"
  • Type the message you wish to make a template out of in the Message field
  • Check the Enable checkbox to make the message template available for use
  • Click the Create button to save the message template




Shortcodes (merge fields) allow you to use placeholders that will update with the relevant information automatically when sent. For example @@firstname@@ will be replaced automatically with the guest's first name, or @@room_number@@ will be replaced with the room number automatically, etc. This allows you to create personal and relevant message templates.