Voicemail

Voice mails may only be saved for 90 days and in which case will be permanently purged from the system.  If you wish to keep voicemails for long period, we recommend setting up a voicemail to email setting on your voicemail box.  This can be done by sending a request to email to support@thinksimplicity.com

Accessing Voicemail from Phone

Star Code: *86

• Press the Messages/Voicemail button or short cut key. Or dial *86
• Enter password 
  • The default password is the phone's extension number (with prefix if your hotel has prefixes before the extension/room number)

Accessing Another Extension's Voicemail

Star Code: *486 + Extension number

Star code only works from an admin phone

• Dial *486 + Extension Number of the extension you wish to access voicemail for. 
  • ie. for room 450 you would dial *486450 from an admin phone.
• Enter password 
  • The default password is the phone's extension number (with prefix if your hotel has prefixes before the extension/room number)

Accessing Voicemail From Outside Hotel

Star Code: *

• Call into the hotel
• Have the Front Desk transfer to the desired extension
  • Or call the direct DID (telephone number) for an extension
• Once the voicemail greeting starts playing press * (star)
• Enter Pin

Change Folders

After accessing voicemail (after entering pin) press Option 2 to access other folders.

Folders help organize voicemail into easy to navigate categories.

• 0 - New Messages
• 1 - Old Messages
• 2 - Work Messages
• 3 - Family Messages 
• 4 - Friends Messages

   

Change Greeting Message

After accessing voicemail (after entering pin) press Option 0 to access mailbox options.

• Option 1: Record your unavailable message (message that plays if no answer)
• Option 2: Record your busy message (message that plays if you are on a call)
• Option 3: Record your name
• Option 4: Record your temporary message (overrides all other greetings that have been recorded) 
  
  • Sub-Option 1: Record your temporary message
  • Sub-Option 2: Erase your temporary message (and revert back to standard greeting)
• Option 5: Change your password after recording a message (incoming message, busy/unavailable greeting, or name)
  • Sub-Option 1: Accept
  • Sub-Option 2: Review
  • Sub-Option 3: Re-Record 
• After a message has been recorded:
  • Option 1: Accept
  • Option 2: Review
  • Option 3: Re-Record

While listening to a recorded voicemail message you can press # to fast forward or * to rewind.